Our (Fair but Firm) Cancellation Policy
Hey, we get it—life happens. Kids get sick, cars break down, a real life Jumanji unfolds in your backyard, your boss drops a last-minute meeting on your calendar, or you straight-up forget something you planned (even with those handy little reminders). We’re human too.
But here’s the thing: we’re not a faceless corporation where missed appointments get lost in some spreadsheet. We’re real people running a small, heart-driven business. When you book with us, that time is set aside just for you—which means we can’t give it to someone else last-minute if you bail. No shows and last-minute changes = income lost, and let’s be honest, groceries aren’t getting any cheaper and our staff still needs to be paid.
So here’s the deal:
- You’ll get a reminder 48 hours before your appointment and again 3 hours before—because we’re helpful like that. (Not getting text or email confirmations and reminders? Be sure to check your account settings).
- We kindly ask for at least 24 hours’ notice for any cancellations or changes. That gives us a chance to fill your spot with someone else who’s aching (literally) to get in. If you can’t make it in, maybe you have someone you can send in your place? You’ll get some good karma with them!
- Changes or cancellations made with less than 24 hours’ notice may be charged 50% of the scheduled service fee.
- Same-day cancellations or no-shows? Those may be charged 100% of the service fee. Why? Because that time was set aside just for you, and we likely turned away others to honor it.
This isn’t about being harsh—it’s about being fair. When you support Michigan Massage and Wellness, you’re not padding a CEO’s yacht fund. You’re helping us pay mortgages, feed families, and continue to offer the kickass, healing work we love.
We promise to always treat you with respect and understanding—and we ask for the same in return. If you have a true emergency, please reach out. We’re human. We know things come up. Just don’t ghost us, okay?
Thanks for helping us keep this a thriving, sustainable place of wellness for all. 💛